And while not on the subject
Also, for the record, I'd like to state that this is quite possibly one of the worst emails I have ever, ever received:
Subject: regarding ibook warranty
From: [name of Applecare technician withheld]
------------------------------
hi rachel
i try check the serel number from the internet and no sytem found.
i try to backup your data and fail.
please fax to me or eamil you invoice to me so i can claim warranty for you
hope get your reply asap
thanks
[name withheld]
And I don't mean just grammatically, either.
The words in bold will haunt me until Christmas. 2020.